Shipping Policy

We aim to make order processing and delivery clear and dependable. Available shipping methods, costs, and estimated delivery times are shown during checkout.

Order processing

In-stock orders are prepared after payment is confirmed. Orders placed on weekends, public holidays, during major promotions, or while an address or payment review is pending may take longer.

Tracking and estimates

When tracking is available, it will be attached to the order or sent to the contact address provided. Dispatch and delivery dates are estimates rather than guarantees. Weather, carrier congestion, customs, remote-area service, address problems, and events outside our control can affect transit time.

Address accuracy

Check the recipient name, street address, unit number, postal code, phone number, and email before submitting an order. Contact support immediately if a correction is needed. Once a parcel enters the carrier network, a change may not be possible.

Multiple parcels and delivery issues

An order may arrive in more than one parcel. If tracking shows delivered but the parcel is missing, check the delivery location and household members, then contact the carrier and our support team promptly. Keep packaging and photographs when reporting damage, missing parts, or an incorrect item.