Return Policy

We want you to be confident in your purchase. Eligible products may be returned within the return period shown on the product page or order information, subject to the conditions below.

Return eligibility

For a standard return, the product must be unused, unmodified, clean, and in the condition received, with its original packaging, manuals, accessories, parts, labels, and proof of purchase. Personalized items, gift cards, final-sale products, and items outside the stated return period may not be eligible unless required by law.

Start a return first

Open a customer support ticket before sending anything. Include the order number, item, reason for return, and photographs when the product is damaged, defective, incomplete, or incorrect. Wait for approved return instructions and the correct destination.

Shipping, inspection, and refunds

Return shipping responsibility depends on the reason for return and applicable law. After receiving the item, we inspect it and notify you of the result. Approved refunds are issued to the original payment method, and payment providers may need additional processing time.

Exchanges and legal rights

For a different model, size, or color, the usual process is to return the eligible item and place a new order. This policy does not limit statutory consumer rights that apply in your location.